International Communications Representative

Voicentric is looking for a talented individual to join their multilingual and vibrant growing team.

The successful candidate will undertake direct personal communication on behalf of our clients who work principally with the life sciences and biotech industries. You will conduct professional international calls, communicating complex information about new technologies, raising product awareness and assessing the circumstances and requirements of prospective customers.

You will be fluent in English and one other language, although the use of an additional language is not compulsory to apply to the role.

 Principal Responsibilities:

  • Conduct calls on behalf of our client(s) in order to generate high quality leads
  • Research contacts and consider their requirements prior to communication
  • Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication
  • Understand the needs of the prospective customer and react accordingly
  • Maintain organised records of customer interactions
  • Support your colleagues and work as a team
  • Deliver a very high standard of quality and professionalism at all times

Personal Qualities:

  • Ability to concisely articulate complicated information in a confident and clear manner
  • Confidence to direct the course of a conversation and handle objections
  • Well-organised and conscientious, with exceptional attention to detail
  • Competitive drive, as well as ability to work well under pressure
  • Intent and ability to exceed given targets
  • Good team and interpersonal skills
  • Proactive attitude

Skills and Qualifications:

Essential

  • Proficient use of Microsoft applications – in particular MS Office
  • Excellent communication skills; both written and spoken
  • Exceptional use and understanding of English (particularly for non-native English speakers)

Desirable

  • Additional language skills (German, French, Spanish, Mandarin, etc - native-level fluency is essential)
  • Educated to degree level or equivalent professional experience
  • Scientific background – particularly Chemistry or Biology (educational or vocational)
  • Experience with CRM

Who we are:

Voicentric is a marketing agency providing a global reach to companies in the Life and Material Sciences area. We help our clients understand, test and successfully roll-out telephone-based marketing, sales and customer contact campaigns. Specifically, we undertake market perception and intelligence gathering, identifying potential customers in new markets, educating customers and prospects about new products and services, lead generation and appointment setting, sales fulfilment and direct sales, account management, up-selling and cross-selling additional products, customer satisfaction. We particularly specialise in complex products, promoting leading edge instruments and consumables. Voicentric have developed an expertise in converting product complexity into communicable, powerful value propositions, assisting global organisations who want to take their message to a wider audience.

We are a UK company based in Durham, in the North East of England, and we service client needs for campaigns particularly in Europe and the Americas.

Who we are looking for:

We are looking for people who are driven, empathetic and positive to join our growing team. If you tick those boxes, you’re one step closer to being a part of our multilingual, vibrant, and successful team.

What you get in return:

  • Competitive salary
  • Progression opportunities
  • Company pension scheme
  • InDurham Loyalty Card (which gives you access to exclusive discounts with a huge number of partners across the city)
  • Quarterly parties (summer barbecues, quiz nights, Christmas parties)
  • Team incentives (vouchers, football sweepstake, team lunches, etc)
  • Employee of the quarter competition (prizes have included trips abroad for two, brand new laptop or tv, yearly gym membership)
  • Free eye test as well as additional benefits if you are required to wear glasses at work
  • Student of the year award with Durham University (we nominate the students whom we believe have made an outstanding contribution to our company while studying.)

 

£8.44/hr

Job Specification

Foreign language
Microsoft office
Comprehensive knowledge of a science
Experience with CRM

How to apply

To apply, visit their website