Maintaining the security of your data is a priority at Durham BID, and we are committed to respecting your privacy rights. We will handle your data fairly and legally at all times. Durham BID is dedicated to being transparent about the data we collect about you and how we use it.
This policy, which applies whether you visit our premises or use our website, provides you with information about:
Durham BID (and trusted business partners acting on our behalf) use your personal data:
Durham BID uses your personal data for electronic marketing purposes (with your consent) and may send you both postal and electronic mail to update you on the latest offers from businesses in and around the city of Durham. Durham BID aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
If you are an InDurham Loyalty Card member, we may collect data directly from you, as well as analysing your browsing activity, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).
If you visit our website, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our website on your computer or other devices.
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
Durham BID only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Durham BID and to you, and for no other purposes.
Aside from our service providers, Durham BID will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.
Durham BID may collect the following information about you:
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an online account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Durham BID collects and uses customers’ personal data because is it necessary for:
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Durham BID, including:-
The cookies stored on your computer or other device when you access our
The main purposes for which cookies are used are:
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
For Google Chrome:
For Mozilla firefox:
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
Durham BID has an appointed Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.
If you have any questions about how Durham BID uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer by
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.
This policy was last updated in May 2018